Right of Withdrawal

There is a 14-day full right of return on products that purchased on the website, unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

You have the right to have the freight refunded on the goods that you send back. Any return costs are your own responsibility.

Requests for cancellation must be communicated no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.

Requests to use the right of withdrawal must be sent through the contact form on the page 'Contact us' or by making use of our Return portal . In the notification, attention must be clearly drawn to your wish to use the right of withdrawal.

Condition of the item upon return

You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.

If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Unlisted Strength I/S to assess the condition of the item.

Right of complaint

There is a 2-year warranty on products in accordance with Sales Act. The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be notified to Unlisted Strength I/S within a reasonable time after receipt of the goods. Here, a maximum of two months is considered a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

Unlisted Strength I/S covers the return costs to a reasonable extent.

When returning, contact the company via the contact form at the bottom of the page.

Complaints are not accepted if these are sent on cash on delivery.

To claim your right of complaint, you must contact us at our contact form or write an email to: contact@unlistedstrength.com.


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